Frequently Asked Questions


 

What time is check in/ check out?

Check in is at 2pm. Check out is at 11am.

Is your hotel following a COVID safety Protocol?

Yes, we have amended many of our services and facilities within the hotel to offer you a COVID safe environment. We are fully accredited by the Accor ALL-SAFE program and we have been externally audited by Bureau Veritas.

Where is there parking and how much does it cost?

We have ample onsite above ground parking located in a secured and gated facility at the rear of the hotel. Upon arrival please proceed to the front of the hotel to check in and you will be provided an access code to enter our secure carpark. The carpark entrance is on Batman street. This carpark is not height restricted so if you have larger vehicles or are towing a trailer or caravan we can accommodate you in this carpark. If you are bringing an exceptionally large vehicle or a coach please speak to reception prior to checking in so we can ensure we have the appropriate space.

Our parking costs $10.00 per vehicle per night.

Can I charge my electric car?

Yes, we have an electric fast charger in our secure carpark. Use of the car charger is free of charge when the $10 nightly parking fee has been paid or parking is included in your room rate. There is 1 charger onsite, use of the charger is on a first come first served basis. As this is a free and limited service we cannot reserve usage of the charger and we cannot guarantee usage.

Is your reception open 24 hours?

Yes, we have team members on duty 24/7.

Do you have accessible rooms?

Yes. We have 3 adapted rooms for accessibly. All accessible rooms must be requested direct with the property. Please call (02) 6243 0000.
If you don’t require an accessible room but need a room accessible via a lift also please request at the time of booking.

For accessibility to reception please make your way to the carpark on Batman street. From there you will find a ramp leading to the internal corridors. Please follow the signage leading you through the internal corridors to reception. These signs will take you to the lift, take the lift to level1 and continue to follow the signs to reception.

What if I require assistance with my bags from the carpark?

It is recommended to drop off your baggage at reception when you check in and collect your carpark access code. Once in the carpark it is linked to reception via a lift, please follow the signage. If you require assistance getting your bags from the carpark to reception please call reception on (02) 6243 0000.

How many pet rooms are available?

We have 6 pet rooms available. These are specially designated rooms, pets are not allowed in any other rooms of the hotel and these rooms must be booked direct with the property. Maximum 2 pets allowed, pet species must be advised at the time of booking. Our pet rooms have a small enclosed courtyard and pets cannot be left unattended in the room. Pets are allowed in designated areas of the hotel only and must be on a leash at all times. To book a pet friendly room please call (02) 6243 0000.

Do you offer pet sitting services?

We have a partnership with a third party provider who can assist with pet sitting in your room. Please phone reception for more details 026243 0000.

Do you have apartments?

Yes.

We have one apartment with two bedrooms and one bathroom and one apartment with three bedrooms and two bathrooms. These apartments are not fully self contained. They have a kitchenette with a mini-fridge, sink, kettle, microwave.
These must be booked direct with the hotel. For more information on this, call our friendly reception team on (02) 6243 0000.

What if I would like a room with more space than a hotel room?

Our deluxe loft rooms which are bookable direct or on our website are a great option for those looking for additional space. Split over two floors with a mezzanine bedroom you will have over 40 square meters of floor space. Downstairs you have a kitchenette with sink, mini-fridge, microwave and kettle as well as a dining table and seating area with sofa bed and television. Upstairs you have the bedroom, bathroom and another television. Please note this is a mezzanine and open to the downstairs.

Can I have additional beds in the room?

Yes.

Rollaway beds are available on a request basis in some of our rooms and additional charges may apply. Please request with reservations at the time of booking (02) 6243 0000.

Do you offer any laundry / self – laundry services?

We have a guest laundry in our hotel. It is self-operated with coin payment. We can also arrange for other laundry services, please talk to reception for prices and details.

Do you have a gym?

Yes. We have a gym onsite that is free of charge for all guests of the hotel.

Do you have pool or spa facilities?

We do not have a pool or spa within the hotel. The Canberra Olympic pool is located 1.6kms from the hotel and the Canberra Day Spa is located 1.4km away.

How far away is the city centre?

We are located just a 10 minute walk or 2 minute drive from the city centre including the Canberra Centre Shopping Centre and a 15 minute walk or 2 minute drive from the funky restaurant precinct of Braddon.

How can we travel around Canberra if we do not have a car?

We have a bus stop off Goorreen Street. Our friendly staff  will also be more than happy to book a taxi for you also.

Are there any attractions nearby?

Yes! Canberra is a vibrant and exciting city. We are 600 meters from the Australian War Memorial, renowned as one of Australia’s best tourist attractions. For more attractions close by head to our WHAT’S ON page.

What is happening in Canberra during my stay?

For more information on events in Canberra please visit our What’s On Page.

Do you offers packages and specials?

Yes, please head to our PACKAGES AND OFFERS Page to view our current offers

What time is breakfast served?

Breakfast is served in our Courtyard restaurant with views over our peaceful internal gardens. Or we also offer a room service breakfast menu if you would like to enjoy breakfast in the privacy of your own room.

Breakfast Hours

Monday – Friday from 6.30am – 9am.

Weekends and Public Holidays from 7am – 10am.

What dining options are there in the hotel?

Within the hotel we have Olims Bar & Bistro which is open 7 days a week for lunch and dinner as well as a casual drink.

We also have our Courtyard Restaurant which is open for breakfast Monday – Friday from 6.30am till 9am and weekends & public holidays from 7am -10am.

We also offer a 24 hour room service menu.

How many function spaces do you offer?

We have multiple function spaces available for groups from as small as 20 and as large as 200. For more information head to our meetings and events page.

Can I have my Wedding at Mercure Canberra?

Yes!

Our peaceful internal courtyard gardens is the perfect space for a wedding ceremony, follow this up with drinks on the terrace and dancing the night away in one of our function rooms you have the recipe for the perfect day. For more information see our wedding packages online or talk to Emily our dedicated events coordinator on events@mercurecanberra.com.au or call (02)6243 0024.