Frequently asked questions

Check-in is from 2 pm, and check-out time is 11 am. Early check in or late check out is subject to availability (Late check-out fees may apply).

Yes, we have a team member on duty 24/7

A single roll-away bed can be added at an additional cost of $40 per night. A complimentary children’s cot can be added to your room on request. Additional beds are subject to room capacity and availability.

We are pleased to offer complimentary WiFi access to our guests.

Yes!
Rollaway beds are available on a request basis in some of our rooms and additional charges may apply. Please request with reservations at the time of booking (02) 6243 0000.

Our wonderful reception team look forward to welcoming you on arrival, and can be found at the front of the hotel. Upon arrival you are welcome to park at the front of the hotel, the entrance is from either Limestone Avenue or Ainslie Avenue.

We have ample onsite above ground parking, and the car park code will be provided on check in.

Our parking costs $15.00 per vehicle per night, when pre-booked or $28.00 per day on arrival.

You can pre-book your parking by calling 02 6243 0000 or email.

This carpark is not height restricted so if you have larger vehicles or are towing a trailer or caravan we can accommodate you in this carpark. If you are bringing an exceptionally large vehicle or a coach please speak to reception prior to checking in so we can ensure we have the appropriate space.

Access to our above-ground gated carpark is via Batman Street, off Limestone Ave. The code to the gateed car park can be obtained on check in.

We have ample onsite above ground parking located in gated facility at the rear of the hotel. Upon arrival please proceed to the front of the hotel to check in and you will be provided an access code to enter our secure carpark. The carpark entrance is on Batman street. This carpark is not height restricted so if you have larger vehicles or are towing a trailer or caravan we can accommodate you in this carpark. If you are bringing an exceptionally large vehicle or a coach please speak to reception prior to checking in so we can ensure we have the appropriate space.

If parking is not included in your accommodation package, our parking costs $15.00 per vehicle per night when pre-booked, or $28.00 per vehicle per night on arrival.

You can pre-book your parking by calling 02 6243 0000 or email.

Yes, we have two dedicated parking spots with Electric Vehicle Charging Stations in our secure parking lot.

This is an Exploren Charging Station and you can download the app for operation here. BYO charging lines, however we do have charging cables available on request from reception.

We have a guest laundry in our hotel. It is self-operated with coin payment. We can also arrange for other laundry services, please talk to reception for prices and details.

Yes! We have a gym onsite that is free of charge for all guests of the hotel.

We have multiple function spaces available for groups from as small as 10 and as large as 200. For more information head to our meetings and events page.

Yes!

Our peaceful internal courtyard gardens is the perfect space for a wedding ceremony, follow this up with drinks on the terrace and dancing the night away in one of our function rooms you have the recipe for the perfect day. For more information see our wedding packages online or talk to Caitlin our dedicated events coordinator on [email protected] or call (02)6243 0024.

There is always something happening in Canberra, and we also love to have events at the Hotel.

Visit our What’s On Pages for more details on what is happening during your stay:
Mercure Canberra Events
Local Events