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About Mercure Canberra

Hotel for travellers looking for a local and authentic experience

Discover Mercure Canberra, a CBD hotel which combines old world charm with modern comforts. Superbly located, the hotel is moments from the city centre, popular Canberra attractions, shops and entertainment. Along with 129 rooms, a bistro and beer garden, sports bar, meeting rooms and private parking, the hotel offers quality services sure to please business and leisure guests alike.

Located in the leafy suburb of Braddon and within easy distance of Canberra CBD, Mercure Canberra provides guests with access to a range of Canberra’s best restaurant, bars and shops, as well as iconic tourist attractions such as the Australian War Memorial, the National Museum of Australia, Questacon and more.

“Timeless decor and comfort await at the Mercure Canberra. Stay with us as you explore everything Canberra has to offer”
Lukas Wilfling, General Manager

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Our Commitment to Sustainability

At Mercure Canberra, caring for our guests goes hand in hand with caring for the planet. As one of Canberra’s heritage hotels, we feel a special responsibility …

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Our Commitment to Sustainability

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At Mercure Canberra, caring for our guests goes hand in hand with caring for the planet. As one of Canberra’s heritage hotels, we feel a special responsibility to protect the environment, support our local community and ensure that future generations can enjoy this place as much as you do today.

Sustainability for us isn’t a single project, it’s a mindset that guides how we design our spaces, run our operations, and welcome you as our guest. The world is becoming more committed to sustainability each day and environmental practices should happen just as much when you travel as when you are at home.

OUR SUSTAINABILITY PILLARS

At Mercure Canberra we are committed to implementing responsible environmental practices across all of our daily operations. We acknowledge the environmental pressures caused by the tourism industry and are actively reducing our carbon footprint through the below initiatives. Here at Mercure Canberra, we have the following commitments and practices in place:

Energy and climate

Energy saving lighting: We are progressively replacing traditional lighting with LED and energy‑efficient alternatives throughout guest rooms, corridors, and public areas.
Electric Vehicle Charging available on site: We have two charging stations available onsite.
Smart operations: We monitor and optimise heating, cooling, and ventilation to reduce energy use while maintaining guest comfort.
Climate awareness: We support initiatives that raise awareness of climate action, including campaigns such as Earth Hour and internal Challenge 60 activities that encourage movement and mindful energy use.
Removal of single use plastics: Including toiletries, water bottles, plastic straws

Water conservation

Linen and towel reuse: Guests are invited to reuse towels and linen, helping us significantly reduce water and energy consumption in laundry operations.
Efficient fixtures: Water‑saving taps, showers, and toilets are being progressively installed to minimise water use without compromising comfort.
Water Bore: Our water bore was installed in 2008 and goes down 70 metres. It provides water to our laundry, and irrigation to our extensive gardens. Our bore licence permits us to use 7 Megalitres of water per year.

Waste reduction and recycling

Recycling in action: We separate and recycle materials such as paper, cardboard, glass, and certain plastics, working with local partners where available.
Reducing single‑use items: We are actively reviewing and reducing single‑use plastics, including amenities and packaging, and seeking reusable or recyclable alternatives.
Food Waste Reduction program: We are actively measure and work towards reducing food waste in our Food & Beverage operations, in turn reducing our environmental footprint.

Responsible sourcing and local partnerships

Local suppliers: We prioritise local and regional suppliers for food, beverages, and services where we can, reducing transport impacts and supporting the local economy.
Seasonal menus: Our food and beverage offerings increasingly highlight seasonal produce, helping to reduce waste and support more sustainable agriculture.
Ethical choices: We aim to work with partners who share our values on environmental responsibility, fair labour, and community impact.

Engaging our guests and team

Sustainability is a shared journey. We encourage both our team and our guests to be part of the change.

Team training: Our staff receive ongoing guidance on sustainable practices, from energy and water saving to waste sorting and responsible purchasing.
Guest participation. What can you do? Simple choices, like reusing towels, switching off lights and air‑conditioning when leaving the room, and using recycling bins make a real difference.
We have also made the choice to participate in Accor’s Skip The Clean program, which rewards guests for choosing to skip their daily clean for the environment.
ALL Loyalty Members can donate the rewards points to support cause close to their hearts. Find out more at Your points can make a difference | ALL Accor x Dift
Wellbeing and awareness: Initiatives such as our Challenge 60 and participation in Earth Hour help build a culture of wellbeing, mindfulness, and environmental awareness.

MERCURE CANBERRA NABERS RATING

In addition to our commitment to sustainability, we are proud to be rated by NABERS for our eco-friendly practices. A NABERS hotel rating combines 12 months of operational data of your hotel’s guest rooms, on-site amenities and back-of-house facilities.

NABERS for hotels is a tool designed to give hotels a one to six star rating for energy and water efficiency. It rates hotel space, including all facilities provided for hotel staff and guests. Mercure Canberra has achieved a 3.5 star NABERS Rating for Water and a 3.5 star NABERS Rating for Energy.

Find out more about our NABERS Rating

OUR ONGOING JOURNEY

Sustainability is not a destination; it’s an ongoing commitment. We regularly review our practices, set new goals, and look for better ways to reduce our environmental footprint and increase our positive impact.

If you have suggestions or would like to know more about our sustainability initiatives during your stay, please speak with our team as we are always happy to share what we’re doing and to learn from your ideas.

Thank you for supporting Mercure Canberra’s commitment to a more sustainable future.

Accor’s Commitment to Sustainability

Accor has developed key roles and responsibilities to achieve our sustainability goals for all of its hotels.

#1 Single Use Plastic Global Challenge to Act for #NoMoreSingleUsePlastic

With the objective to eliminate all guest-related single-use plastic items in the guest experience. Our hotel is also following this practice, by removing all plastic room cards to bamboo made key cards. No use of plastic bottles for in room service and conference and functions. Removal of plastic straws and replace with paper straws. Toiletries also changed to bulk use instead of single use toiletries.

#2 Accor’s ley goals and commitments:

Net Zero carbon emissions by 2050
Absolute reduction of our greenhouse gas emissions
Restoring at least 30% of the world’s land, coastal areas and oceans
Continually roll out new measures to inspire the entire industry

Accessibility at Mercure Canberra

At Mercure Canberra, we believe every guest deserves a comfortable, welcoming, and seamless stay, and we are committed to providing a comfortable and inclusive …

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Accessibility at Mercure Canberra

At Mercure Canberra, we believe every guest deserves a comfortable, welcoming, and seamless stay, and we are committed to providing a comfortable and inclusive experience for all guests

Our historic property blends heritage charm with modern convenience, and we are committed to making our spaces as accessible and inclusive as possible for all visitors. With accessible rooms, step‑free access to key areas, and supportive services, the hotel caters to travellers with mobility needs, seniors, and guests seeking a more convenient stay.

Located close to the CBD and major attractions, Mercure Canberra combines heritage charm with practical accessibility features to ensure a seamless visit. Below you’ll find an overview of the accessible features and services available throughout the hotel.

ACCESSIBLE ACCOMMODATION

The hotel offers 3 dedicated accessible guest rooms designed to provide comfort, safety, and ease of movement. Features include:

Step‑free access from the car park to all accessible rooms (see Map)
Wider doorways suitable for mobility aids
Spacious layouts for manoeuvrability
Accessible bathroom design
Roll‑in, step-free or low‑threshold showers
Grab rails in bathrooms
Lowered fixtures and fittings for ease of reach

If you have specific accessibility needs, our team is happy to help you select the room that best suits your requirements. You can call the Reservations Team on (02) 6243 0000 or email [email protected]

PARKING & ARRIVAL EXPERIENCE

Designated accessible parking spaces located close to hotel entrances
Step‑free & lift pathways from parking areas to reception (see Map)
Drop‑off zone available at the main entrance
Assistance with luggage upon request

PUBLIC AREAS & FACILITIES

We’ve designed our shared spaces to be as accessible as possible:

Step‑free access to reception, lobby, and key public areas (see Map)
Accessible routes to dining venues and meeting spaces (see Map)
Accessible public restrooms

Please note that as a heritage‑listed building, some areas may have limitations. Our staff can guide you to the most accessible routes and facilities.

DINING ACCESSIBILITY

Courtyard Restaurant and Olims Bar & Bistro include:

Step‑free access (see Map)
Flexible seating arrangements to accommodate mobility devices
Staff assistance available for menu reading or meal service

If you have dietary requirements or need additional support, simply let us know.

ASSISTANCE ANIMALS

Certified assistance animals are warmly welcomed throughout the hotel. We can provide water bowls and support with access routes as needed.

For even more comfort for your assistance animal, you may like to consider one of Mercure Canberra’s dedicated Pet-friendly Rooms featuring their own private courtyard.

SUPPORT DURING YOUR STAY

Every guest’s needs are unique, and our team is here to help. The team at Mercure Canberra is available to assist with accessibility needs before and during your stay. Assistance includes:

Room selection based on accessibility requirements
Directions and navigation within the property
Assistance with luggage
Information about accessible local attractions
Additional equipment for your room
General support throughout your visit

PLANNING YOUR STAY

To ensure the best experience:

Contact the hotel prior to arrival to confirm accessibility needs
Request specific room features when booking
Advise of any additional requirements so the team can prepare

CONTACT US ABOUT ACCESSIBILITY

For specific accessibility requirements or to confirm room features, please contact the hotel directly.
Mercure Canberra
Phone: +61 (02) 6243 0000
Email: [email protected]
Address: Corner of Ainslie and Limestone Ave, Braddon ACT

Accessibility FAQs

Is Mercure Canberra accessible for guests with mobility needs?

Yes. Mercure Canberra offers accessible pathways and facilities designed to support guests with mobility requirements, including step‑free access to key public areas and lifts to upper floors.

Does the hotel have accessible rooms?

Yes. Mercure Canberra has 3 accessible guest rooms designed for comfort and ease of movement. These rooms include step free entry and access, bathrooms with grab rails and accessible showers, and practical layouts for wheelchair users.

Are there a lift available in the hotel?

Yes. There is one lift available to access the two accommodation levels, making it easier for guests with mobility constraints to move throughout the property.

What accessibility features are included in accessible rooms?

Accessible rooms may include:

Step‑free access from the car park to all accessible rooms (see Map)
Wider doorways suitable for mobility aids
Roll‑in or low‑threshold showers
Grab rails in bathrooms
Lowered fixtures and fittings for ease of reach
Are bathrooms wheelchair accessible?

Selected rooms include wheelchair-accessible bathrooms with features such as grab bars and step-free shower access.

Does Mercure Canberra offer accessible parking?

Yes. The hotel offers on-site parking at both the front and the rear of the building, including dedicated accessible parking spots in the rear carpark located close to the entrance for ease of access. These are also close to the dedicated accessible accommodation rooms.

Are the restaurant and bar accessible?

Yes. On-site dining areas are generally accessible, allowing guests with mobility requirements to enjoy meals comfortably.

Are meeting or event spaces accessible?

Mercure Canberra offers event and conference facilities with accessibility considerations. However, accessibility may vary by room configuration, so it is recommended to confirm requirements in advance.

Can the hotel provide assistance for guests with accessibility needs?

Yes. The hotel team can assist guests with specific requirements such as room allocation, directions within the property, and general support during the stay.

Can I request specific accessibility features before arrival?

Absolutely. Guests are encouraged to contact the hotel directly prior to arrival to ensure all accessibility needs are accommodated.

Is Mercure Canberra suitable for senior travellers or guests with limited mobility?

Yes. With accessible rooms, lifts, and central location, the hotel is well suited for seniors and guests seeking convenience and comfort.

Does the hotel support inclusive travel needs?

Mercure Canberra strives to provide an inclusive experience for all guests. For tailored requirements, it is best to discuss needs directly with the hotel team prior to booking.

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