Accessibility

At Mercure Canberra, we believe every guest deserves a comfortable, welcoming, and seamless stay. Our historic property blends heritage charm with modern convenience, and we are committed to making our spaces as accessible and inclusive as possible for all visitors.
Below you’ll find an overview of the accessible features and services available throughout the hotel.

ACCESSIBLE ACCOMMODATION

The hotel offers 3 dedicated accessible guest rooms designed to provide comfort, safety, and ease of movement. Features include:

  • Step‑free access from the car park to all accessible rooms (see Map)
  • Wider doorways suitable for mobility aids
  • Roll‑in or low‑threshold showers
  • Grab rails in bathrooms
  • Lowered fixtures and fittings for ease of reach
Mercure Canberra Accessible Rooms

Superior Accessible Twin Room

Mercure Canberra has 3 accessible rooms available

Accessible Bathroom in Superior King or Twin Room

If you have specific accessibility needs, our team is happy to help you select the room that best suits your requirements. You can call the Reservations Team on (02) 6243 0000 or email [email protected]

PARKING & ARRIVAL EXPERIENCE

  • Designated accessible parking spaces located close to hotel entrances
  • Step‑free & lift pathways from parking areas to reception (see Map)
  • Drop‑off zone available at the main entrance
  • Assistance with luggage upon request

Public Areas & Facilities

We’ve designed our shared spaces to be as accessible as possible:

  • Step‑free access to reception, lobby, and key public areas (see Map)
  • Accessible routes to dining venues and meeting spaces (see Map)
  • Accessible public restrooms

Please note that as a heritage‑listed building, some areas may have limitations. Our staff can guide you to the most accessible routes and facilities.

Dining Accessibility

Courtyard Restaurant and Olims Bar & Bistro include:

  • Step‑free access (see Map)
  • Flexible seating arrangements to accommodate mobility devices
  • Staff assistance available for menu reading or meal service

If you have dietary requirements or need additional support, simply let us know.

Assistance Animals

Certified assistance animals are warmly welcomed throughout the hotel. We can provide water bowls and support with access routes as needed.

Personalised Support

Every guest’s needs are unique, and our team is here to help. If you’d like to discuss your accessibility needs before your stay, please reach out to our friendly team. We’re committed to ensuring your visit to Mercure Canberra is as comfortable and enjoyable as possible. Please do not hesitate to contact us on the details below if you require:

  • Assistance navigating the property
  • Help with luggage
  • Information about accessible local attractions
  • Additional equipment for your room

Mercure Canberra (02) 6243000 or email [email protected]